Frequently Asked Questions
Everything you need to know about shopping with Aqua Group
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard shipping takes 3-7 business days depending on your location, while expedited options are available at checkout.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition to be eligible for a full refund.
Which payment methods do you accept?
Aqua Group accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
How do I contact customer support?
Our support team is available via the 'Contact Us' page, through our live chat feature, or by emailing support@aquagroup.com.