Returns & Exchanges
At Aqua Group, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unused items in their original packaging. We are committed to ensuring a seamless exchange or refund process to provide you with the best shopping experience possible.
Initiate Your Request
Log into your Aqua Group account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization Number.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags and accessories are included to prevent damage during transit.
Ship to Aqua Group
Affix the prepaid shipping label provided in your confirmation email to the outside of your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing